That's the perfect peace of mind when you're booking online, and you can't be sure of what you're getting without user reviews backing hotel statements up. And why would I want to go now? Choosing one of the best online travel agencies is important stuff. Should either of these not decide in your favour, consider making a complaint to AFCA, as credit cards and Paypal have protections afforded to you in this exact scenario. I understand we have already been in contact with you about this this morning. Three families booked accommodation through TravelOnline (separate bookings) for a group holiday. If you have credit with them be ready to be charge more or loose your money.Booked a room with them 1 year ago, due to covid travel was cancel and credit voucher was gave to me to be spend n any hotel with travel online. I wish that I had read these before trying to book through travelonline because I would not have wasted my time and would have gone elsewhere immediately. I have tried repeatedly to get my money back as it is out of my control. If you are not satisfied with this outcome you are able to lodge a complaint directly to ATAS https://www.atas.com.au/lodge-a-complaint. These are usually customizable so the widget can be branded to blend in with the rest of the company's website. I still need to fly with Thai airways. Previous 1 2 3 … 153 Next. I understand our Reservations Manager has already reached out to you this morning however I also just wanted to follow up with you here.... Read more, Stay away from this agency. Kind regards from all the team at TravelOnline. Due to the Coronavirus we couldn’t go. What is of relevance is that you "sit on it"for months....now the 16th Jan, and we are told we won't see it till the 18th Feb. Then it is minus the service fee. That's because you simply enter where you want to go, and it aggregates results from multiple different sources. But Travel online refused to give me any refund. TravelOnline will tell you that theyre following the guidance from the ACCC (in almost every review below). P&O say it has been paid. You can view the ACCC Guidelines here https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes We NEVER authorised TO to cancel our flights and obtain 2 travel vouchers on our behalf. On the 29th of October at 10.26am you spoke to our consultant Lisa in regards to extending your credit until the 1st of September 2021. Travellers Choice has travel agencies located throughout Australia's capital cities, and metropolitan and regional areas. Why should I go to Jetstar direct when you took the thousands of $$$$ from me to begin with! It's fairly obvious you didn't read my review. I would highly recommended booking through this website, as they do the hard stuff for you! ProductReview.com.au has affiliate partnerships. As the call was not answered, Tika left a note to say that she was unable to leave a message. Is this going to be an exhausting and arduous task, at minimum cost or are you still going to folllow your less than 45 day out refund. While it means you never book directly with Kayak, it does mean you get results quickly and without having to search around yourself, even if you will feel a bit overwhelmed with adverts while you search. More than three quarters (77.9%) of online travel review readers think that other travelers' reviews are extremely or very important for determining where to stay. Other companies let you mix and match flights, hotels and car rentals to fit your schedule. Posted on December 24, 2020. Travel Online is following ACCC Guidelines which you can view here https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes When my husband phoned early March, he was told full money had already been paid to Padma so no changes were possible. This organization is not BBB accredited. Although most do, unfortunately not every hotel provides us with live room availability. Any other money paid for the accommodation portion of your trip is a 100% travel credit able to be redeemed against any travel product we sell including accommodation within Australia. International flights are a long way from being reinstated. At that time we had over 3,000 bookings affected, so as you can imagine, we also had an influx of customers who were due to travel in the coming weeks and months who were concerned about their bookings and wanted to make amendments or cancel. This is clearly a very difficult time for our customers and everyone involved in the travel industry. Want to stay on a houseboat or in a chalet at your destination? We ask to speak to. Stay away from this agency. We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update Do not use as they will screw you over to their benefit, Our management team has reviewed your booking and individual circumstances to see what is possible. Fiona and Kristy have been amazing! Due to the COVID-19 pandemic restrictions we are running on reduced staff on reduced hours. I highly recommend for consumers to go elsewhere!!! The updated guidance on the ACCC link they provide is clear that they should provide a refund, and that you have rights as provided under law. If you feel like tracking down specific deals, you can do that too, with the site keen to offer up discounts to central locations if you're not quite sure where you'd like to visit next. So after being told in writing my family could have a full credit to use on any acccomdation offered by TravelOnline, the end situation is that one family received a refund less $200 in fees, and the other 2 families (including mine) are only able to reschedule dates and that additional costs may be incurred depending on the dates chosen. They now dispute that they received the Jetstar refund early November and it was actually late November, and now state that we won't see our refund till after 18th Feb 2021. Once again, thank you for your patience and kindness. Let our member reviews & recommendations help you make your choice. Suceeds expectations. We looked at how easy each site is to use during our testing, such as how quickly the site loaded and how easy it was to find what we were looking for. Because of this, some properties have decided not to honour the original price that customers paid for their booking and have since sent through new rates. We understand these are unprecedented times and as such we have arranged a 100% Travel Credit for the full value of your booking. It could only have been someone from TO. It feels like the site needs updating when you compare it to its rivals, but it works well and speedily enough. Vacation Value Finder for when you're undecided, Can't use Pricebreaker offers with multiple services, AT&T is the fastest 5G network, and fastest overall network for the second year in a row. While traveling may not be your top priority right now, the best online travel sites will help you book that vacation for when all this is over. All. We understand this is frustrating, however we appreciate your patience during this unprecedented time. It might not be pretty, but if you simply don't want to do the groundwork yourself, Kayak has you covered. As is standard industry practice, when we issue flights with an airline, we have to pay them immediately. Please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes We understand this is frustrating, however please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines in offering flexible travel credits where bookings would normally be non-cancellable and non-refundable. We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update I had upgraded some features of this flight seperately- Jetstar promptly refunded the upgrades directly to us exactly 3wk later. All you need to do is enter what you're looking for, and a somewhat dated interface tells you what's available. Our consultant Tika attempted call you back at 1.36 pm on the 5th of November. Please check your emails for correspondence from her regarding your refund. Travel Online is also accredited under ATAS which is the managing body for Travel Agents in Australia. I have my refund. You can view the ACCC Guidelines here https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes When I asked for the refund you said 10 week now you tell me more. As such, we can only pass on whatever they are offering. platforms offer access to markets once unattainable by small hoteliers and hostel owners It no longer belongs to us, it belongs to you as you can use that voucher directly on Jetstar’s website you do not have to book it through us any more. It's not as pretty as some sites, but we really liked the extensive property type filters available. Host Agency/ Consortia Education. Not withstanding that the Fiji Airways terms and conditions weren't part of any that i agreed to as part of the booking, bookings made in Australia (or flights depart... ing from Australia) are bound by our local laws. They have issued a credit voucher for use until Dec 2021. Staff are rude and not helpful and toy get different information depending on who you talk too. We are legally obliged to comply with whatever terms and conditions Fiji Airways has in place. Upon receipt of these funds you were immediately added to our refund queue which has an approximate 12 week turn around due to the extremely high volumes of refunds that our accounts department is currently processing. Refine Your Search . There was a problem. Our team is doing their best to assist all customers as quickly as possible. This is clearly a very difficult time for our customers and everyone involved in the travel industry given the circumstances surrounding COVID-19 and the unprecedented impact it is having. This is standard industry practice. This is standard industry practice. for a face-to-face chat . We then said we will move the flights to September this year but am not comfortable travelling due to COVID-19 situation and unable to look at other dates. Showing 1 to 10 of 1527 results. Expedia is a big name in online travel sites and hotel booking services and owns many popular sites like Hotels.com and Hotwire.com. ... Read more. Was also told that our deposit for our accommodation would be held as a credit on file (i...Read more, This is clearly a very difficult time for our customers and everyone involved in the travel industry.... Read more, So we booked flights to Fiji for April this year and had them cancelled due to COVID-19. We were trying to do all of this, while at the same time, assist all of our customers who were either stuck overseas and needed to return home or who were due to depart immediately. Finding airfare for international travel is the easiest part of booking an overseas trip. Great service during these unsettled times. We chose the Bali Mandira Beach Resort and Spa and flights on Malindo Air, which the agent said was $350 cheaper than flying with Garuda. This is not the kind of service that we pride ourse... lves. We understand you are disappointed. We considered whether the site felt cluttered with adverts or seemed like a dated interface. Future US, Inc. 11 West 42nd Street, 15th Floor, How dare I ask for my money back in a timely manner? 5000784 Yesterday, the bus by which we were travelling - Bus No. I paid for my deposit via Paypal, and after a long dispute, I was refunded my deposit. So we booked flights to Fiji for April this year and had them cancelled due to COVID-19. Online travel agent On the Beach is a fly-and-flop holiday specialist that offers impressively good-value holidays. New York, Unfortunately we are bound by the terms and conditions of the airline, the same way that you would be if you had booked the flights yourself directly with the airline. Some companies, like Priceline, pick hotels and flights for you, to get you to your destination for the lowest price. Clearly TravelOnline will do everything in their power to avoid their obligations in providing you a refund, but you have rights, and you should pursue them. Thank you. Booking Travel Packages 294 Reviews . I need the money and it is a lot of money to have sitting in a credit voucher for 18 months, when I can be paying my mortgage, school fees, bills and general weekly expenses. This higher price has nothing to do with anything that we are charging and if you were to look at the hotel's website directly you would see that they are charging this price. All families initiated cancelling the booking around 5th March so 22 days prior to check in. It's something other sites provide, but CheapTickets is that bit keener to entice you into the process, even if the site itself is a little cheesier looking than others. They stated that the terms of Fiji Airways didn't provide for a refund in this scenario, even though their quote from Fiji Airways stated that they would provide a refund if required to by law. We also considered how easily bundle deals could be arranged and how extensive they were and any potential discounts tied to them. We maintain our position that we wanted a refund IF the flight was cancelled, and IF the flight was not cancelled, then to leave the flights on. Do not bow to their pressure of a credit for a later booking. Looking to book your next holiday or weekend away with a travel agent you can trust? About us. On cue! Jetstar has advised us that only someone with our flight details and booking details would have been able to obtain the credit vouchers on our behalf. That’s not my argument, my argument is, in these circumstances, which no one expected to not be allowed to travel, surely there should be some compassion shown for people like me who have $14,000 sitting there that I desperately need at this time. Each airline has a different cancellation policy and we are legally obliged to comply with whatever terms and conditions the airline you booked with has in place. Just watch out for the fact you can’t bundle in car rental deals. Thank you for your feedback. We've picked the five top-rated online travel sites out there, with each offering a good service that makes them stand out for a variety of different reasons. We mainly go on cruises however since COVID have had to look at alternative holidays. I believe she has since reached out to you to update you on the status of your refund. I need some answers. Why TPI; About. With the widest choice and 24/7 customer care. The site itself looks a little basic, but under the hood is a surprising number of different filters (although no accessibility ones to speak of) and all the critical information you could require, although obviously you'll be sent to another site for the full details. Thank you for your feedback. We found the process easy and it was great to search their website for ideas then have the back up to be able to talk to their friendly consultants on the phone, as an older couple we find that personal touch very reassuring. The best travel sites combine flight information from over nine different airlines and let you sort flights by price, number of stops, duration and flight class. They have even helped with suggestions on other holidays to Uluru and the next a rail journey to North Queensland. We have asked for a refund and have been told in no uncertain terms that it will be kept as a credit or we loose our money!! Tried to change flights to a destination within Australia but then find out that the travel credit can only be used once and as the value of flights within Australia is so much cheaper we would then lose the rest of the money (which is ... not the airlines policy which states travel credits can be used within a selected time frame until balance is zero). If the flight was NOT cancelled we asked TO to reinstate our tickets. Getting me a full refund for Heron Island, refund of my accommodation deposits for Fiji and credit for flights (as that was all the airlines had offered). © 2021 ProductReview.com.au Pty. TravelOnline, you provided contradictory information to us throughout the whole process and as evidenced by the fact that one of the three families received a refund, I find it hard to believe anything that you told us along the way. Imagine the 3-5mins it would take to process ind... ividual EFT refunds!!! It can be a real time-saver, and we reckon it's particularly useful if you're mostly researching possible trips in the future and want rough price estimates. If you're short on time, Kayak is pretty useful. If you are not satisfied with this outcome you are able to lodge a complaint directly to ATAS https://www.atas.com.au/lodge-a-complaint or take whatever action you feel is necessary. Both fell foul of border closures. Please refer to the airline's current policy https://www.fijiairways.com/en-au/flights-travel-credit-deferred-travel However, we under... Read more, I booked a holiday for my family to go to Thailand for departure on April 1st to 12th 2020. I think the fact you continue to justify company time on such lengthy responses, versus keeping customers happy speaks for itself. Recently Unemployed? The current policy of the airline is to give you a credit to use for future travel, which we have extended to you. You'll be glad you booked with TravelOnline. Having watched what the Australian consumer watchdog is doing with Qantas ensuring that a refund is an option, you would think that this company would follow suit but unfortunately...Read more. If you have credit with them be ready to be charge more or loose your money. Then in late March, each of the three families all received the same email from TravelOnline advising that Padma had advised them all bookings were non refundable (yet one of the bookings still received a refund). It takes seconds to gain a reasonably accurate picture of what to expect from wherever you're considering booking. As we have explained to you, Jetstar have cancelled all of their international flights up until the 31st of July and are only offering credit vouchers.... We fully acknowledge that we cancelled your Jetstar flights and put them into credit. As I'm sure you can appreciate this situation is changing very rapidly and we are doing our best to keep up with it all and help as many people out as we can. 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Refund and only offer credit vouchers philanthropy ; Success Stories ; travel news ; contact us our... We also have a Trustpilot account airfare for international travel is a big in. You complete your package a package deal way around OTAs like Expedia, Orbitz, and you focus... Adverts or seemed like a dated interface tells you what 's available know.